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The Ombudsman Program's Mission

To work with residents, families and facility staff to improve the quality of life of residents in long-term care.

Office of the Long-term Care Ombudsman

What is an Ombudsman?

Ombudsmen are advocates who identify, investigate and resolve individual and system level complaints that affect residents in nursing homes and assisted living facilities.

What does an Ombudsman Do?

  • Visit residents & meet their families
  • Help residents articulate needs
  • Investigate and resolve complaints
  • Advocate for system and legislative changes
  • Educate residents of their rights
  • Monitor conditions and care
  • Provide a voice for those who are unable to speak for themselves

Who can be a Volunteer?

You Can! Volunteers need to be over 18 years old and living in Harris County. We provide the training and any support you might need after you become certified.

Contact us for Application Information

» 713.500.9931 || ombudsman@uth.tmc.edu

This program is supported in part by the City acting as the Harris County Area Agency on Aging,
and by the Texas Health and Human Services Commission.